FAQ
Orders & Purchases
How do I place an order?
How do I place an order?
Choose your desired product, add it to your shopping cart and follow the steps in the checkout process. Upon completion, you will receive a confirmation email.
Can I receive an invoice?
Can I receive an invoice?
Yes, you will automatically receive an invoice by email once your order is completed. Business customers can enter their VAT information at checkout.
What is the delivery time?
What is the delivery time?
We usually ship within 1-7 business days. The exact delivery time depends on your location and the shipping method chosen.
Can I change or cancel my order?
Can I change or cancel my order?
You can, as long as your order has not yet been shipped. Please contact our customer service department as soon as possible.
Do you offer quantity discounts?
Do you offer quantity discounts?
Yes, we offer attractive discounts for larger purchases. These are automatically applied in the shopping cart or are available on request for corporate customers.
Returns & Exchanges
Can I return my order?
Can I return my order?
Yes, you have the right to return your order within 14 days of receipt, without giving a reason. The product must be unused and in original condition.
Please note that return costs are at your own expense.
How do I report a return?
How do I report a return?
Please send an e-mail to our customer service department. You will then receive return instructions by email.
When will I get my money back?
When will I get my money back?
Once we have received and verified the return, the amount will be refunded within 5 business days via the original payment method.
Are there any fees for returns?
Are there any fees for returns?
Return shipping costs are at your own expense unless it is an error on our part (e.g. wrong or damaged product).